These are the questions we get asked the most at USA Sports Outlet. Get your answers to common questions below!
USA Sports Outlet accepts all Major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Availability can vary by product and device.
Yes. Eligible customers may see Shop Pay Installments or similar options at checkout. Terms and eligibility appear during checkout.
Contact us as soon as possible with your order number. Once an order moves to fulfillment or ships, changes may not be possible.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Many items ship free within the continental U.S. Oversized or freight items may include a delivery surcharge. Exact costs appear on product pages and at checkout.
In-stock items typically ship within 1–3 business days.
Made-to-order or backordered items follow the timelines specified on their product pages or as indicated by vendor availability.
Tracking is sent as soon as it's shipped.
Large/heavy items may ship via freight. The carrier will schedule delivery. Curbside delivery is standard; however, in most cases someone needs to be present to sign.
Inspect packages at delivery, note any damage on the carrier paperwork, take photos, and contact us within 24–48 hours so we can assist with a replacement or claim.
Once signed, and nothing was noted on the carrier paperwork, the damages fall on the customer. Make sure to inspect delivery!
Some equipment ships fully assembled; others require basic tools and assembly. Check the product page for what’s included and estimated setup time.
We provide guidance and resources, and some brands offer white-glove or assembly services in select areas. Contact us with your ZIP code and product name to check availability.
Most new, unused items are returnable within 30 days of delivery in original packaging. Certain items (custom, used, final sale) are not returnable.
After inspection and approval, refunds are issued to the original payment method—typically within 3–7 business days. Bank processing times may vary.
Unless the return is due to our error or a confirmed defect, customers are responsible for return shipping and any applicable restocking fees per our policy.
Contact us immediately at info@usasportsoutlet.com and include as much detail as you can. Someone will get back to you right away.
If you find the same item from an authorized U.S. retailer with the same terms (condition, shipping, taxes), we will match or beat the price! Contact us for review.
Only one discount or promotion can be applied per order unless stated otherwise.
Yes! USA Sports Outlet, in fact, does mostly bulk and commercial quotes as we offer special pricing.
Gyms, schools, teams, and facilities can request custom quotes and lead times. Include product list, quantities, and delivery ZIP on /pages/contact-us.
We can support POs for approved organizations. Contact us to get set up.
